Outbound Call Problems with Cisco Call Manager

Users unable to make outbound 10 digit calls when using MGCP

If a user is unable to dial outbound calls or incoming callers are receiving a fast busy, then it is possible that the router has lost its connection to the Call Manager.

To see the status, use the following command:

router#sh ccm-manager

Often it is possible to just disable and enable MGCP to correct the problem. This can be accomplished with the following command:

router#config t
router(config)#no mgcp
wait about 5 seconds
router(config)#mgcp

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